Warranty Info

 

 

 

Returns policy

BCS Astro wants you to be fully satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the item(s) for a full refund, less shipping and handling fees. Please read the details below for more information.

Standard Return

BCS Astro customers may return merchandise purchased from BCS Astro up to thirty (30) days after receipt of merchandise for a full refund of the purchase price. A full refund will be given provided the product is returned in new condition, complete in its original packaging, with all warranty cards, accessories, manuals, etc. included. Shipping charges will not be refunded unless the return is a result of BCS Astro error.

Many of the products we sell qualify for free-shipping with purchase. In instances where these products are being returned, the costs paid by BCS Astro during original delivery will be deducted from the credit and/or refund resulting from the return. Additionally, BCS Astro is not responsible for the costs of return shipment to our facilities. If your return relates to an initially-defective product, please see section 4 below.

If you wish to return merchandise for a refund or exchange, it is required that you call or e-mail us.

When the product is received and inspected, BCS Astro will contact you via phone or email to confirm receipt of the item. Upon inspection, if there are any issues or questions regarding the condition of the returned product we will notify you at that time.

Any merchandise that does not arrive in new condition will be subject to a minimum 10% restocking fee. Missing parts, packaging, instructions, warranty cards, etc., as well as damage or other detrimental effects to merchandise, will result in higher restocking fees. Restocking fees will be determined by BCS Astro after inspecting the merchandise. To avoid damage to the manufacturer’s original, labeled packaging (which will affect credit/refund value), customers must outer-box the merchandise they are returning to BCS Astro. Please do not write, place labels or stickers on the manufacturer’s original packaging. If the product was not outer-boxed by BCS Astro when shipping to you, as is sometimes the case with larger merchandise, this requirement does not apply; but in this case, please do not write upon or otherwise mark the original packaging, other than with the return-shipping label.

Returns will not be accepted after 30 days without prior approval from BCS Astro management. BCS Astro will work with customers who have special circumstances, especially in regards to gifts, but reserves the right to refuse returns after thirty (30) days has elapsed.

BCS Astro Shipping Error

In the unlikely event that you receive the wrong item(s) from BCS Astro, please contact us by phone or e-mail. BCS Astro will arrange to have the incorrect item(s) picked up from your home or office, and we will ship the correct item(s) to you at no additional cost. The customer will never pay additional shipping if BCS Astro is at fault.

Product Damaged in Shipment

Customers should always inspect packages and their contents as soon as possible after delivery. If there are any shipping damages, the customer must report the damage immediately to the carrier of the package (UPS etc.). The carrier will arrange to inspect the package and return the box and its contents to BCS Astro. We will send a replacement as soon as we have confirmation that the damaged order is on its way back to BCS Astro.

Defective Merchandise

If you receive an item you believe to be defective, please contact BCS Astro via phone or e-mail and we will discuss the problem with you. We will do our best to resolve the problem as quickly as possible. Standard return policy applies if the item is returned for a refund.

Product warranty coverage

BcsAstro.com warrants all Fornaxmounts products to be free of all defects in material and workmanship for 1 year from the date of purchase. This warranty extends to the original buyer (only or and each successive buyer within the warranty period). Within the period of this warranty BcsAstro.com will repair or replace, free of charge : any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized Fornaxmounts service facility. All expenses related to replacing or repairing a defective part under this warranty shall be assumed by BcsAstro.com, except for the following expenses, which shall be assumed by the buyer.

WARRANTY EXCLUSIONS

This warranty does not apply to any costs, repairs, or services for the following:

- Repairs necessitated by use other than normal use

- Damage resulting from misuse, abuse, accidents, alterations, or improper use

- Corrective work necessitated by repairs made by anyone other than an authorized Fornaxmounts technician.

 

For any other waranty informations please contact us!


Phone and e-mail:
+587 709 39 76
contact@bcsastro.com

 

 

 

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